FAQs
How can I contact Rivelona?
You can email us at info@rivelona.com and our customer service team will be happy to assist you with anything you need.
Do you ship worldwide?
Yes, we ship to customers all around the world.
Where do you ship from?
We ship orders from our warehouse in Hong Kong.
Can I change or cancel my order?
Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this timeframe cannot be guaranteed, but you may return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
When will my order be processed?
Orders are processed between Monday and Friday (excluding holidays). Processing typically takes 1–3 business days, and orders are shipped the next business day after processing. Please allow additional time during peak holiday or sale periods.
How long will it take to receive my order?
Due to high demand, shipping times may range from 2–4 weeks depending on your location.
What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices displayed on our site are tax-free in USD. You may be required to pay duties, import taxes, or customs fees once your order arrives in your country. These charges are determined by your local customs office and are the responsibility of the customer. For more details, please contact your local customs office directly.
How do I return an item?
Please contact us at info@rivelona.com and our support team will guide you through the return process.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive merchandise that is defective, damaged, or not what you ordered, please email us with your order number, photos of the item(s), and any relevant details as soon as possible. We’ll work quickly to resolve the issue.
When will I receive my refund?
Refunds are credited back to your original payment method. For credit or debit cards, refunds are typically processed by your card-issuing bank within 7–10 business days after we receive your return or approve your cancellation request. If your refund does not appear in your account after this period, please contact your bank or credit card company for further assistance.